Terms of service

Here are our terms of service

Shipping Policy

The order will be shipped as soon as possible after acceptance and confirmation of payment. By destination and product availability, delivery time can range from 2 to 14 business days.

MERV 8: 2-8 business days
MERV 10: 2-14 business days
MERV 11: 2-14 business days

MERV 13: 2-14 business days


Before ordering, make sure you have the right filter size.
If you order wrong filters, you will have to cover shipping and handling charges for the items.

“Free delivery” does not mean a full refund when products are returned by the consumer.

“Free delivery” is based on the completion of the buy / sell transaction without return and the delivery costs for shipping the products are included in the price. Delivery charges for the products are $ 12 for Quebec and Ontario and $ 24 for Western Canada.

If the customer orders the wrong filter size or makes a mistake in the order, we will not reimburse the shipping costs. The customer must also pay for the shipment of products.

Shipping costs are included in the purchase price and when it says “free shipping”, like all other companies that offer free shipping, the costs are included in the price because delivery companies do not deliver for free. .

If a mistake is made by our company, we will bear all the costs without any problem.



This website is administered by Les Entreprises MPH The terms “we” and “our” refer to Les Entreprises MPH. The use of our website is subject to the following terms of use, with all their successive modifications (the “terms”). The terms should be read in conjunction with any other terms or notices appearing on the pages of our website. Please read these terms carefully. They apply to all users of our website, including those who shop there, customers, merchants, suppliers and content providers. If you use this website, you agree to be bound by the terms and conditions and our privacy policy and agree to abide by them. If you do not agree to the terms or our privacy policy, you are not authorized to access, use or place an order on our website.


Use of our website

You agree to use our website for lawful purposes and not for illegal or unauthorized purposes, including in violation of any intellectual property or privacy laws. By accepting the terms, you declare and affirm that you have reached at least the age of majority in your state or province of residence and that you can legally conclude a legally valid contract. You agree not to use our website for any activity which would constitute a civil or criminal offense or which would contravene any law. You agree not to attempt to harm the network or security features of our website or access our systems without your permission. You agree to provide us with accurate personal information such as your email address, mailing address and other contact information so that we can process your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect this information and use it to communicate with you, in accordance with our privacy policy.


Terms and conditions

We reserve the right to refuse to provide service to anyone, at any time and for any reason. We reserve the right to make changes to the website, which may include the elimination, modification, suspension or termination of any aspect of the website at any time without notice. We may impose new rules or restrictions on the use of our website. You agree to periodically review the terms, and if you continue to access and use our website, it will mean that you accept all changes made to it. You agree that we will not be liable to you or any third party for any modification, suspension or termination of our website or any offer on our website in terms of service, content, function or product.


Products or services

Orders placed on our website are subject to the availability of stocks. We may, in our sole discretion, limit or cancel the quantities offered on our website or restrict the sales of our products and services to a person or household, or even in a geographic region or territory. The prices of our products are subject to change without notice. Unless otherwise indicated, prices displayed on our website are in Canadian dollars. We reserve the right, at our sole discretion, to refuse orders, particularly those that appear to have been made by distributors or resellers. If we believe that your order is fraudulent or based on inaccurate information, we have the right to cancel it and inform the relevant authorities. We do not guarantee the accuracy of the color or design of the products featured on our website. We have made every effort to ensure that the color and design of our products are indicated as accurately as possible on our website.


Links to third party websites

Links to or from other websites are given for convenience only. We do not verify, endorse or endorse the sites to which external links presented on our website lead or which contain links to it, nor their content, the third parties therein are named, their products and their services. We have no control over these sites and we are not responsible for them. You alone assume the risks of using a link leading to another site and we will not be held responsible for any damage resulting from this use. Links to software download sites are provided for convenience only and we are not responsible for any problems or repercussions from downloading software. The use of any downloaded software is governed by the terms of the user rights agreement that accompanies or is provided with the software, if applicable.


User comments, feedback and other contributions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively referred to as “content”) that you post, distribute or share on or through our website , or using services offered in connection with our website. You also acknowledge that you assume full responsibility for the content, in particular with regard to its legality and rights in terms of trademarks, copyright and intellectual property. You agree that we may revise, adapt, modify, recreate, publish or distribute any content that you submit following a specific request we have made. You also agree that we are under no obligation to maintain the confidentiality of the content, to pay for or respond to the creation of the content. You agree not to publish, distribute or share content on our website if it is protected by copyright, trademark, patent or other proprietary rights, without the express consent of the owner of these rights. You further declare that your content will not be illegal, offensive, or obscene and that it will not contain any viruses or malware that could harm the activities of our website. You will be solely responsible for any content you create and its accuracy. We do not assume any responsibility and cannot be held responsible for any content published by you or by a third party. We reserve the right to prevent you from posting on our website and to remove or delete any content that we deem objectionable. You agree to this withdrawal or deletion and waive any claim against us related to this withdrawal or deletion of your content.


Your personal information

Please see our privacy policy for how we collect, use and transmit your personal information.


Errors and omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or up to date. We reserve the right to correct any errors, inaccuracies or omissions and to modify or update the information at any time without notice (even after processing an order). Such errors, inaccuracies or omissions may relate to the description, price, promotion and availability of our products, and we reserve the right to cancel an order or not to process it if an error has occurred in its price or in information related to its availability, within the limits imposed by law. We do not undertake to update, modify or clarify the information on our website, except as required by law.


Disclaimer and limitation of liability

You assume all responsibility and risk for your use of our website, which is provided “as is”, without warranty, declaration or condition of any kind, expressed or implied, with respect to information obtained from our website or through it, including but not limited to all content, documents, functions and services provided on our website. Everything is provided without warranty of any kind, including with regard to the availability, accuracy, completeness or usefulness of the content or information, uninterrupted access to it, title security, the absence of counterfeiting, their merchantability or their suitability for a particular use. We do not warrant that our website, its operation or the content and documents related to the services offered therein will be provided in a timely and uninterrupted manner or that they are secure or error-free, that defects will be corrected or that our website or the servers that host it are free of viruses or other harmful elements. The use of our website is at your sole risk and you assume full responsibility for any costs associated with that use. We will not be held liable for any damages whatsoever related to the use of our website. Like our member companies and our content or service providers, we release ourselves, as well as our directors, officers, agents, subcontractors, suppliers and employees, from all liability to you. for any direct, indirect, special, incidental, consequential, exemplary or punitive damage, for any loss or cause of action, loss of income, profits, commercial income or sales, or for any other type of damage, in matters contractual or civil tort (including negligence), formal or other liability resulting from your use of our website, your inability to use it, its performance, its content, the documents presented therein or its functioning, even if we are warned of the possibility of such damage. Some jurisdictions do not allow the limitation of liability, or the exclusion or limitation of certain damages. In these territories, some of the above notices, exclusions or limitations may not apply, in which case our liability will be limited to the limits permitted by applicable law.


You agree to defend us, to exempt us and to indemnify us, as well as the member companies of our group, as well as our directors, officers, agents, subcontractors and employees and those of said companies in relation to any loss, any responsibility, any complaint and any costs (including attorneys’ fees and costs) related to the use of our website, your failure to comply with the terms, the publication or dissemination by you of any document on the website or through it, in particular for any third party complaint that the information or documents you have submitted infringe the property rights of third parties.


Full agreement

The terms and all documents expressly mentioned therein represent the entire agreement between you and us with respect to the subject matter of the terms and they supersede any prior agreement, agreement and arrangement between you and us, whether verbal or writings. You and we recognize that by accepting these terms, neither you nor we have relied on any assertion, warranty or promise given by the other party or implied from any verbal or written exchange between you and us before accepting the terms, except as expressly stated in the terms.



Our inaction in the exercise or application of any right specified in the terms or any provision contained therein does not constitute a waiver of that right or provision. A waiver by us related to any breach does not constitute a waiver for any subsequent breach. No waiver by us takes effect until you have been notified in writing.



The headers and titles of this document appear for convenience only.



If any provision of the terms is found to be invalid, illegal or unenforceable by any competent authority, that provision will be removed from the other terms, which will continue to be valid and apply to the extent permitted by law.


Applicable law

Any dispute related to the terms, the privacy policy or the use of our website or our products and services offered there, or resulting therefrom, will be settled in accordance with the laws of the province of Quebec, without with regard to its rules on conflict of laws. Any lawsuit, action or litigation related to the terms or your use of our website must be brought before the courts of the province of Quebec, in the city of Saint-Eustache, and you irrevocably accept the relevance and exclusive jurisdiction of these courts.

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