Sales representative

Salary

$60,000 to $100,000 per year, depending on experience: base salary plus performance bonuses.

Location

Our office: 801 boul. Arthur-Sauvé, Saint-Eustache.

Experience

We are looking for candidates with or without experience, hard-working and above all with a good attitude, who want to learn. No experience? No problem: we will train you.

Requirements

Valid driver’s licence.

Summary

We are looking for a candidate who knows how to communicate with customers and offer them products suited to their needs, according to the rules of the art in air conditioning, heating and ventilation. We are definitely not looking for pushy salespeople: the main goal is to build a lasting customer base by offering products that will fully satisfy them, at a fair price.

Tasks – customers

• Welcome customers and build a long-term relationship of trust, to offer them the most satisfying experience possible.
• Listen carefully to customers and ask questions to understand their exact needs and help them choose the equipment that best suits them, within their budget.
• Know the products well enough to describe their benefits: performance, comfort, operation, accessories, etc.
• Be able to describe how the units work and their functions.
• Clearly explain the differences and benefits of each product sold by the company and by the competition, according to the customer’s needs.
• Know how to negotiate, and have the sale approved by the sales manager before closing it.
• When making a sale, fill out the forms required by the company and make sure all the customer’s questions have been answered.
• Set up after-sales follow-up and a customer satisfaction program.
• Provide excellent service by email and by phone.

Transaction

• Make sure the customer fully understands the benefits of the product they are buying.
• Hand all product documentation to the customer in person.

Knowledge and training

• Know and understand how each product and service works.
• Perform air conditioning, heating and ventilation load calculations.
• Work with estimating and customer relationship software.
• Keep up to date on new products and accessories, their features and benefits.
• Take training on products, sales, customer service and other topics, as directed.
• Know and understand the laws governing air conditioning, heating and ventilation (federal, provincial and municipal).

Sales objectives

• Set annual sales objectives, have them approved by management and track progress to reach them.
• Improve efficiency through daily, weekly and monthly analysis of your activities: fix what does not work, keep doing what succeeds and set new objectives to increase the company’s performance.

Prospecting

• Contact customers 24 to 48 hours after the initial meeting to follow up and propose other options and benefits.
• Always look for new customers, using every prospecting tool available in sales.
• Take advantage of the company’s customer follow-up and development system.
• As directed, take part in company events: social activities, promotion days, special events, etc.

Other

• Take part in the inspection and installation of equipment sold to customers.
• Help maintain and prepare the showroom units and keep the showroom running well.
• Mentor new representatives.
• Attend all sales meetings.
• Always be professional in attitude and dress.

This position isn’t for you? See all our job offers, or send us a spontaneous application.