Air conditioning and heating technician

Salary

$30 to $46 / hour, depending on experience. CCQ wage, according to the decree.

Location

Service on Montreal’s North Shore. Our office: 801 boul. Arthur-Sauvé, Saint-Eustache.

Experience

We are looking for a technician with residential service experience, able to troubleshoot and repair air conditioning and heating systems.

Requirements

• Valid driver’s licence
• Residential service experience

Looking for a stimulating job? Don’t like routine? Enjoy physical work? This job is for you!

Want to change jobs and work for a solid, well-structured company? With our recent investments, our company is expanding fast and we need reinforcements to serve our customers well 🔥

We are looking for air conditioning technicians to carry out repairs and maintenance for our residential customers. We have a great work atmosphere, more than 25 employees and solid expertise in air conditioning, heating and ventilation. You will be our customers’ first contact: a good attitude is essential.

Job description

The service technician is responsible for diagnosing, troubleshooting and repairing air conditioning, heating and ventilation equipment. They provide excellent service to our customers at all times and take the necessary steps to boost profitability, productivity and problem solving. They manage customer relationships while ensuring complete satisfaction and loyalty. They are responsible for the quality of their services, the cleanliness of the site, and the company’s equipment and supplies. They handle service calls and make decisions with the customers and the service manager to solve equipment or installation problems as quickly as possible.

Tasks

• Diagnose, troubleshoot and repair equipment.
• Carry out maintenance and check equipment as defined on the work orders.
• Properly fill out start-up reports, service reports and critical readings.
• Solve problems together with the service manager.
• Check the static pressures of ventilation systems (reading and interpretation).
• Check the operating pressures of the refrigeration system (suction, liquid, discharge, etc.).
• Check the operating temperatures of the refrigeration system (suction, liquid, discharge, etc.).
• Check the condition of the refrigeration system (suction and discharge superheat, subcooling).
• Check and analyze system performance (enthalpy, total capacity, temperature delta and CFM).
• Check the system’s amperage and voltage (compressor, condenser and fan).
• Send parts orders and service reports to the service manager as quickly as possible.
• Communicate with the service manager to solve problems more easily.
• Communicate with the suppliers’ technical support to solve problems more easily.
• Bring all parts, used or not, back to the office and label them by customer.
• Help maintain a flawless company image and professional service through your attitude.
• Pass on technical information so that customers receive clear and concise communications.
• Answer customers’ questions and help them understand their equipment.
• Propose alternative solutions to reduce the impact of troubleshooting work on customers.
• Follow up with the company on unfinished work, work to be redone or any other problem.
• Contact the customer before arriving or in case of delay.
• Manage customer relationships and after-sales service to build customer loyalty.

How you will do it

You will be responsible for carrying out service calls on the road. You will make sure they are done consistently, according to the rules of the trade, taking every step needed to meet the company’s and the customers’ requirements to the best of your knowledge. You will follow up efficiently with the office and the service manager by filling out start-up and service reports, for an accurate diagnosis. You will help the company grow through quality work and outstanding customer service, and take part, with the company and management, in developing a plan for the continuous improvement of troubleshooting techniques.

This position isn’t for you? See all our job offers, or send us a spontaneous application.