Return policy

We accept returns of defective or damaged products. If you receive a defective item, call us at 450-623-8677 and give us the details of the product and its defect, then send us the item (section 6).

You can return unopened items, in their original packaging, within 30 days of purchase, with your receipt or proof of purchase. If 30 days or more have passed since the date of your purchase, we cannot offer you a refund or an exchange.

When we receive the returned product, we will examine it carefully and tell you by email, within a reasonable time, whether you are entitled to a refund. If so, we will refund the purchase price using the original payment method.

Only items sold at regular price can be refunded: items sold at a reduced price are not refundable. To find out the status of your refund request, call us at 450-623-8677.

The order is shipped as soon as possible after it is accepted and the payment is confirmed. Depending on the destination and the availability of the products, delivery takes 2 to 14 business days:

Important: before ordering, make sure you have the right filter size. If you order filters of the wrong size, you will have to cover the shipping and handling costs for the items.

“Free shipping” does not mean a full refund when products are returned by the consumer.

“Free shipping” is based on the purchase being completed without a return: the cost of shipping the products is included in the price. The shipping costs for the products are $20 for Quebec and Ontario and $24 for Western Canada.

As with all companies that offer free shipping, these costs are included in the purchase price: carriers do not deliver for free.

If the customer orders the wrong filter size or makes a mistake in the order, we do not refund the shipping costs, and the customer must also pay to ship the products.

If the mistake is ours, we cover all the costs, no problem.

We only exchange defective or damaged goods. If you think a product is defective, call us right away at 450-623-8677 and give us the details of the product and its defect, then send us the item (section 6).

When we receive the returned product, we will examine it carefully and tell you by email, within a reasonable time, whether its defect entitles you to a replacement. If so, we will send you a replacement product.

Some items cannot be refunded or exchanged.

Send the item you purchased and want to return to the following address:

Les Entreprises MPH
801 Arthur-Sauvé Blvd.
Saint-Eustache, Quebec J7R 4K3

Refunds do not cover the shipping and handling costs shown on the packing slip or invoice. Shipping costs for all returns must be prepaid, and insurance costs are your responsibility. You are responsible for any loss of or damage to the equipment during shipping: we cannot guarantee that we will receive the item you are returning.

Shipping and handling costs are not refundable; refunded amounts therefore do not include the cost of delivery.